Frequently Asked Questions (FAQ)

As part of the Free Membership you will automatically gain access to 10 basic guidelines that outline FlexBeam placements for common issues, such as trouble sleeping, breathing support, immunity support, post-training fatigue, lower back support, joint pain, period pain, upper back support, energy support, and physical performance optimization.

As a Pro Member, you will gain access to those 10, and also have access to more advanced guidelines for specific issues, such as cold and flu support, chronic fatigue, wounds, insect bites, dental applications, and more. We will be posting new Placement Guidelines on a regular basis for other conditions, and will also be accepting suggestions if you’re interested in treating an issue that hasn’t been previously addressed.

Free Membership: is (as the name suggests) totally free, and includes access to basic placement guidelines, webinar recordings, past podcasts, and community forum.

Pro Membership: is paid, and includes access to everything featured in Free Membership, plus unlocks advanced and/or customized placement guidelines, the opportunity to book private consultations with our Clinical Director, live webinars, and more.

In the Home Space there is a link that directs you to upgrade to the paid Pro Membership. Click through – payment will be handled through the Circle platform.

You must be a FlexBeam customer to have the option to join. You can either purchase a Pro Membership as part of a bundle deal, or receive an invitation to join the Free Membership after you've purchased a FlexBeam.

Yes, FlexBeam is safe to use for the whole family. Kids above 12 years can use the device as normal, full cycles.

For kids under the age of 12, we recommend shortened program times (3-5 minutes), and for toddlers shortened to 1-2 minutes.

We have 2 options: a Free Membership and a Pro Membership. The Free Membership is, of course, free of charge and available to anyone who purchases a FlexBeam. Pro Membership is only $5 per month, or $50 per year! We also offer a 30-day FREE trial of the Pro Membership, so you can try it for yourself first.

There are several studies showing that red light therapy can have excellent results in alleviating anxiety. Read more about it here: Does Red Light Therapy Help With Your Anxiety?

If you’re still unable to access your membership after these steps, just let us know and we’ll make sure it’s set up for you without delay. You can either write 'connect to agent' as next message or email us at [email protected].

It’s as easy as buying a FlexBeam!

By purchasing a FlexBeam you automatically qualify for our Free Membership – simply opt in during the checkout process, and you’ll receive an email invitation with a link to join our Circle platform.

Want to upgrade to our Pro Membership? No worries – you’ll be able to upgrade within the Circle platform. Find the Home Space in our Recharge Health Membership and follow the link to upgrade for just US$5/month or US$50/year. Not sure you want to commit to the Pro Membership, but want to test the waters first? We also offer a 30-day free trial.

Yes. When in use you can feel a soothing warmth from FlexBeam due to the temporary increase in local blood circulation. If this feeling becomes uncomfortable stop the program immediately.

Yes. FlexBeam can be used on pets. Begin by shortening program times to 3-5 minutes.

Yes. Generally, FlexBeam is safe to use over plastic implants. Caution should be used if you have metal implants. Do not exceed recommended treatment times.

Yes. FlexBeam is generally safe to use if you are taking medications but seek advice from your healthcare practitioner prior to use to be sure.

Yes. But always use caution if you have a heart condition. Avoid placing FlexBeam over the heart and shorten your program times. If you have concerns, seek advice from your healthcare practitioner before use.

No. We don’t recommend using FlexBeam over the breast or breast implants.

Clean FlexBeam when the mains power is off.

It is only necessary to clean the device when it becomes dirty. To clean simply use a damp cloth to wipe it off or use an alcohol wipe. Do not use other cleaning solutions or products that contain ammonium chloride as it may damage the housing. Never spray cleaners directly on the device, as this may cause cracking of the plastic, AS THIS MAY VOID THE WARRANTY.

No. FlexBeam cannot burn the skin. This is because the therapeutic effect from FlexBeam is due to light, not heat.

Our team has developed a set of Guidelines to help you to get the most out of your FlexBeam.

Check these out and if you need more information contact our Customer Support Team.

Red light therapy is considered to be safe. Similar to sunlight, photons of light give you energy and improve your wellbeing.

Red light therapy has been used since 1967 and has become more widespread since the ‘90s with advances in LED technology.

There are thousands of clinical studies that support the safety and effectiveness of red light therapy, including by organizations like NASA.

In 2018 the FDA even added certain classes of red light therapy devices as ‘exempt’ due to the inherent safety of the technology.

FlexBeam is safe to use in most situations but there are some times when you need to be careful.

If you are light-sensitive take care and begin by shortening program times.

Consult your healthcare practitioner prior to use if you:

• are pregnant
• are currently undergoing chemo/radiotherapy with active cancerous tumors
• have thrombo-embolism or bleeding
• have any acute systemic infections
• have a heart condition

Never look directly into the lights during use, powerful invisible infrared light is being emitted. We’ve provided safety goggles to wear if you are using the device within 30cm of the eye.

A full set of warnings and cautions can be found in FlexBeam Instructions for Use that come with your device. Read these warnings and cautions prior to use.

Although there are no known side effects of red light therapy, for some long-term issues you may notice a temporary increase of your symptoms as your body starts to heal. This will usually only last for a short time.

Contact our Customer Support Team if you have any questions.

The fastest way to get your answer is to browse our FAQs and see if your questions have already been answered. Type in the main keywords of your question in the search bar.

If you still need help, you can contact our Customer Support Team by creating a support ticket or writing an email to support@recharge.health

Yes. By all means share it with your family and friends. You can clean FlexBeam with a damp cloth or cleaning wipe between uses if you need to.

No. For hygiene reasons do not place FlexBeam over an open wound.

Yes, but we don’t recommend placing FlexBeam directly on the head. Due to systemic effects, using red light therapy on another area of the body, such as the gut, may have a positive effect on headaches.

No. We advise not to use FlexBeam during pregnancy.

Yes. Our team has developed a set of guides to help you to get the most out of your FlexBeam.

If you need more information contact our Customer Support Team by creating a support ticket or writing an email to [email protected] to arrange your replacement

Red Light Therapy with FlexBeam is safe for everyone, as it uses wavelengths naturally found in sunlight.

However, optimal exposure depends on individual needs and targets. The effects are cumulative, and excessive use may reduce benefits due to the biphasic dose-response (Arn-Schultz Law). We recommend a maximum of 60 minutes per day for daily use and suggest taking breaks—such as one day off per week—if results decline. Sensitive individuals should adjust exposure based on heat perception.

For fresh injuries, apply 2–3 times a day on 1–3 areas, while ongoing issues benefit from once-daily use on 3–4 areas. For sports optimization, use on up to six areas or two devices simultaneously. These are general guidelines—apply common sense.

Check out our guides for details.

If you extend the exposure time, you may diminish the effect of the biphasic dose response to red light therapy.

Our guides have been developed with optimal timing, more is not necessarily better in the case of red light therapy. 

You may begin to notice the effects immediately or within the first few days. In some cases, like if you are seeking support for a long term problem, then it may take a few weeks.

Contact our Customer Support Team if you are not happy with how FlexBeam is working for you. We can answer any questions and have a wealth of technical and medical knowledge that should be able to help you get the results you want.

You can create a support ticket or write an email to [email protected] to arrange your replacement.

Seasonal Affective Disorder (SAD) can be treated using SAD lamps. These are full-spectrum lamps with more wavelengths of light than the red and near-infrared light that FlexBeam uses.

There is growing evidence that red light therapy is an effective therapy for depression and anxiety, some of the main symptoms of SAD.

You can use FlexBeam any time. The session will leave you feeling more relaxed and balanced. Some people may find that they are very energized after a session. If you are experiencing this then you may prefer not to use the device late at night.

No. Light can’t penetrate well through fabric so you’ll get the maximum benefits using FlexBeam directly on the skin.

The main difference between your experience using FlexBeam vs using an infrared sauna is that FlexBeam does not emit heat.

FlexBeam uses red and near-infrared LEDs for maximum effects. An infrared sauna uses light of different wavelengths which also emit heat. The principle on which they work is quite different.

Read more about why we chose to create FlexBeam and not another infrared device here: What Is the Difference Between Red Light Therapy and Infrared Sauna?

Yes! Recharge Health and FlexBeam® achieved EC and CE Electrical Safety Compliance in accordance with the ISO 13485 medical device quality standard, and is registered with the US FDA authorities. In the USA, FlexBeam® is considered a Class II medical device exempted from FDA approval. This means it is a self-certified device that complies with the highest safety and quality standards, and is open for FDA inspection anytime. In the rest of the world FlexBeam is distributed and sold as a wellness device.

Please avoid using FlexBeam over irritated skin. For tanned and darker skin tones, reduce the time of exposure from ten minutes to five minutes to learn how your skin reacts to the energy emitted by FlexBeam.

Please exercise caution when applying FlexBeam over tattooed skin, although there is no evidence of adverse effects from using FlexBeam or other LED near-infrared emitting devices on tattooed skin, dark ink can absorb the energy emitted and produce skin discomfort and blisters.

Please, avoid using FlexBeam over irritated skin, for tanned and darker skin tones, reduce the time of exposure from ten minutes to five minutes to learn how your skin reacts to the energy emitted by FlexBeam.

Yes, red light therapy can help improve your mood, especially if you are feeling down due to physiological reasons.

One of the reasons you feel down can be low levels of serotonin, leptin, and ghrelin. This is rarely the only reason for feeling blue, but it is an important factor.

These hormones are partly produced in your gut and red light therapy can boost their levels. You can learn more here: Gut-Brain Axis: Do You Take Your Gut Feeling Seriously?

Please, keep in mind that FlexBeam is not meant to cure depression, anxiety, or any other mood disorders. It is not a replacement for therapy or medical advice from your doctor.

FlexBeam is not intended to diagnose, cure, or prevent specific diseases or medical conditions. For treating any serious medical condition, professional medical attention should be sought.

FlexBeam can be used to improve your health and wellbeing. It’s great if you need an energy boost, want to feel more relaxed, or prepare for or recover from a workout. It can also be used to support issues you have anywhere on the body and may assist with the healing process. Check out our guides for all of the details.

Yes. There are many studies showing that red light therapy can improve sleep. Check out our guide FlexBeam for sleep to see how to use FlexBeam to help with sleep.

Yes. There are many studies showing that red light therapy can help with stress management by activating the parasympathetic tone associated with improved sleep and relaxation. Check out our Wellness Applications to see how to use FlexBeam to help manage stress.

Yes. There are many studies showing that red light therapy can improve sports performance by enhancing muscular performance and reducing fatigue. It can also be used post-workout to assist with recovery. These are some of our favorite studies.

Check out our Specific Applications guides to see how to use FlexBeam to help with sports performance.

Yes. Studies show that red light therapy optimizes cellular ATP production, leading to improved aerobic energy processes in the mitochondria. This means that cells are better able to withstand fatigue and leads to an increase in endurance. Read more about it here:

4 Proven Ways Red Light Therapy Can Increase Your Stamina

How to Boost ATP Energy Levels Naturally (No Supplements)

Check out our Specific Applications guides to show how to target different parts of the body to increase endurance.

Yes. Studies show that red light therapy helps to improve physical performance and build up muscular strength. These are some of our favorite studies.

Check out our Specific Applications guides to show how to target different parts of the body to increase muscular strength.

Yes. Studies show that using the mechanisms of energy transfer and enhanced cellular secondary signaling red light therapy optimizes cellular energy processes resulting in improvement of microcirculation and quality cellular breathing.

Check out our FlexBeam for Breathing guide to show how to use FlexBeam to improve breathing.

Yes. Any healing is improved with better blood flow in and out of the damaged area and there are many clinical studies showing red light therapy helps with the healing process. These are some of our favorite studies.

Check out our Specific Applications guides to show how to target different parts of the body to increase muscular strength.

Yes. Many studies show that red light therapy can increase collagen and help with scar healing.

Check out our FlexBeam for a skin guide to show how to use FlexBeam for your skin.

Recent research studies confirmed that red light therapy helps boost testosterone levels. We have conducted our own case study, as well.

In that study, FlexBeam showed great results with increasing testosterone levels. Read more about our study here: Personal Story: Increasing Testosterone Levels Using FlexBeam

Yes. Check out our Specific Application of FlexBeam for menstrual cramps.

We ship FlexBeam to most countries worldwide! However, due to complex customs regulations and import restrictions, we're currently unable to ship to the following locations:

Israel - We are currently not shipping to Israel until further notice.

Russia – We can only ship to a Company with an import license.

Other countries we cannot ship to:
Brazil, Mexico, Peru, Venezuela, Serbia, Turkey, Romania, Taiwan, Vietnam, Ukraine, and North Korea

Why? These countries have customs regulations that make importing FlexBeam either impossible or unreasonably expensive for our customers.

Questions about your country?

Contact the Customer Support Team directly by creating a support ticket or writing an email to [email protected] and we will be happy to assist you.

Import taxes are dependent on your country.

Import duties and taxes are country-specific and will be calculated and charged during checkout.

Yes, you can cancel your order before it ships!

Since we work with different logistics partners worldwide, the time between order placement and shipment varies. To check if your order can still be canceled, please contact us as soon as possible at [email protected] or create a support ticket.

Refunds:

We offer a 60-day money-back guarantee starting from the day you receive your FlexBeam.

If you're not completely satisfied with your purchase, simply contact our Customer Support Team within 60 days of delivery:

• Email: [email protected]
• Or create a support ticket

We'll guide you through the return process and process your refund once we receive the device.

If you’re unhappy with how FlexBeam works for you, contact our Customer Support Team by creating a support ticket or email [email protected]. We can answer any questions and have a wealth of technical and medical knowledge that should be able to help you get the results you want.

If you’re still unsatisfied, and it’s within 60 days of receiving your FlexBeam, get in touch for the 60-day money-back guarantee.